Service Desk Engineer

Job Details:

• Position: Service Desk Engineer (SDE)
• Location: Airoli, Navi Mumbai
• Qualification: Any Diploma / Degree
• Experience: Minimum 1+ year in International Technical Support
• Salary: Up to 22,000 (In Hand)
• Open Positions: 5 (Male)
• Benefits: As per company norms

Professional Summary

Experienced IT Support Engineer with expertise in End User Computing (EUC), Desktop Support, and IT Service Management. Proficient in providing technical support for desktops, laptops, Macs, thin clients, virtual desktops, printers, network devices, and enterprise applications. Skilled in troubleshooting Windows environments, remote support using RDP, Citrix, and VMware, incident management, and SLA-driven service delivery. Hands-on experience with endpoint security, patch management, VPN support, and enterprise endpoint administration using ManageEngine tools.

Core Skills

• End-user support for desktops, laptops, Macs, thin clients, printers, and network devices.
• Endpoint security, DLP, antivirus, OS patching, compliance, and vulnerability management.
• Remote troubleshooting using RDP, Citrix Workspace, and VMware Horizon.
• VPN configuration and support using Cisco AnyConnect; network access troubleshooting with Cisco ISE.
• Strong knowledge of DHCP, DORA process, APIPA, TCP/IP, DNS, and basic networking.
• Incident, service request, asset, and escalation management using ManageEngine ServiceDesk.
• Endpoint administration using ManageEngine Endpoint Central for software deployment, patch management, remote troubleshooting, and inventory management.
• Basic administration and troubleshooting of IIS, SQL Server, print servers, device migrations, and security audit support.
• Strong analytical, troubleshooting, communication, documentation, and customer service skills with a proven ability to meet SLA and business requirements.