Service Desk Engineer

Roles and Responsibilities :

• Manage and resolve customer complaints in a timely and professional manner.
• Provide technical support to customers via phone, email, or chat regarding IT-related issues.
• Troubleshoot hardware and software problems using various tools and techniques.
• Escalate complex issues to senior engineers or other teams as needed.

Job Requirements :

• 3-8 years of experience in a similar role (Service Desk Engineer).
• Strong knowledge of service desk management principles and practices.
• Excellent communication skills with ability to work effectively with customers at all levels.