Service Desk Engineer

Service Desk Engineer

Experience: 0-3 Years
Employment Type: Full-Time
Shift: Rotational Shifts
Joining: Immediate Joiners Preferred

About the Role

We are seeking a motivated and customer-focused Desktop Support Engineer to provide technical support and ensure seamless IT operations across the organization. The ideal candidate will assist employees with hardware, software, operating systems, networking issues, and end-user support while maintaining high service standards.

Key Responsibilities

• Provide first-level technical support for hardware, software, and operating system issues.
• Install, configure, upgrade, and maintain desktops, laptops, printers, and peripheral devices.
• Troubleshoot and resolve hardware, software, networking, and connectivity issues.
• Support Windows operating systems and business applications.
• Configure and troubleshoot DHCP, DNS, remote connectivity, and network-related issues.
• Monitor and maintain IT systems to ensure optimal performance and availability.
• Escalate complex issues to internal teams or external vendors as required.
• Assist users through onsite and remote support.
• Document incidents, resolutions, and support activities following IT service management processes.
• Collaborate with cross-functional teams to support business and operational requirements.
• Provide basic user training and guidance on IT systems and applications.

Required Skills

• Good communication and interpersonal skills.
• Strong understanding of Windows operating systems.
• Knowledge of desktop hardware, peripherals, and system troubleshooting.
• Basic understanding of networking concepts, including DHCP and DNS.
• Familiarity with software installation, upgrades, and system maintenance.
• Ability to diagnose and resolve hardware and software issues effectively.
• Understanding of ITIL processes and service-oriented support environments is an advantage.
• Strong problem-solving, time-management, and customer service skills.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 0-3 years of relevant experience in Desktop Support, IT Support, or Technical Support roles.

Preferred Candidate Profile

• Immediate joiners preferred.
• Willingness to work from office in \and support rotational shifts.
• Self-motivated team player with a proactive approach to problem-solving.
• Comfortable working in a fast-paced and collaborative environment.

Must-Have Skills:

1. Good Communication Skills
2. Good Understanding of Windows Operating Systems
3. Basic Hardware & IT Support Troubleshooting Skills