U3 Infotech
Service Desk Engineer
25 days ago
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Important information
Contract type:
Permanent, Freelance / Contract
Location:
Singapore
Work mode:
Onsite
Published on:
1 October 2026
What they need
Key Responsibilities:
Provide L1/L2 technical support to end users via phone, email and ticketing tools.
Troubleshoot hardware, software, network and Outlook/email issues.
Handle and resolve SMTP/email-related incidents, including sending/receiving failures and Outbox issues.
Log, prioritize and track incidents according to SLA and escalate complex issues to L2/L3 teams.
Support users in a high-volume, fast-paced environment while maintaining professional communication.
Diagnose issues systematically and provide clear, step-by-step solutions.
Manage multiple users/incidents and prioritize based on urgency and business impact.
Key Requirements:
Experience in Service Desk / Helpdesk / IT Support.
Hands-on experience with L1/L2 support.
Good knowledge of Outlook, email troubleshooting and SMTP.
Understanding of SMTP, POP3 and IMAP.
Strong troubleshooting, communication and customer-service skills.
Ability to work effectively in a busy, high-volume support environment.
Pay: $2,500.00 - $3,000.00 per month
Work Location: In person
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