Service Desk Engineer

Service Desk Engineer

Maidenhead (Full-time, on-site)

About the Role

We're recruiting on behalf of a fast-growing, PE-backed Managed Service Provider (MSP) with a cloud-first approach and a genuine commitment to doing IT support properly. Based full-time in Maidenhead, this role offers real variety, splitting your time between service desk support and hands-on project delivery.

If you're an engineer who wants more than just a ticket queue, and values working somewhere that takes quality seriously, this is worth a look.

Responsibilities:

• Providing 1st and 2nd line support to a varied client base
• Delivering projects both remotely and on site at client locations
• Managing and resolving tickets in line with SLAs
• Building, deploying, and maintaining systems for clients
• Supporting end users with clear, professional communication throughout

Must-Haves:

• Minimum 2 years' experience in an IT support or MSP environment
• Full UK driving licence
• Hands-on experience with Microsoft 365 Administration, Intune, and Entra
• Working knowledge of Active Directory, Windows Server 2012+ and Windows10+
• Understanding of networking fundamentals - DNS, DHCP, email routing
• Understanding of networking technologies including routers and switches
• Strong communication skills and a customer-first mindset
• Ability to prioritise a varied workload independently

What's on Offer

• Varied role spanning service desk and project work
• Part of a growing MSP with genuine career development opportunities
• Modern, cloud-first environment
• Progression Pathway into Senior Support or Project focused roles
• Competitive salary and benefits pack