Service Desk Engineer

Why join us?

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working

• We are looking for Service Desk Engineer with 4+ yrs of exp
• Tenure -12 months
• It is an based in Budapest -Hungary
• Language proficiency -Hungarian -B2/C1 or Natives
• No Sponsorship provided for this role

A Service Desk Engineer serves as the first and second line of technical support for end users, acting as the face of the IT department. The role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues while ensuring high-quality customer service and adherence to ITSM processes. The engineer manages incidents, service requests, user administration, and contributes to maintaining a stable IT environment.

Candidate Required Minimum Qualifications and Skills

• Windows & macOS troubleshooting
• Hardware diagnostics (laptops, desktops, printers, peripherals)
• Basic networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi)
• Microsoft 365 support (Outlook, Teams, SharePoint, OneDrive)
• Active Directory (user creation, password resets, permissions)
• Remote support tools (RDP, TeamViewer, AnyDesk)
• Ticketing systems (ServiceNow, Jira, Zendesk)
• Software installation, patching, and system updates

Customer Service & Communication

• Clear, patient communication with users
• Strong customer‑centric mindset
• Ability to explain technical steps simply
• Professional handling of escalations and user frustrations

Problem‑Solving & Operational Skills

• Logical troubleshooting approach
• Ability to prioritize multiple tickets
• Incident & request management within SLAs
• Documentation of solutions and knowledge base updates