Globtier Infotech
Service Desk Engineer
Skills
10 days ago
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Important information
Contract type:
Permanent
Salary:
₹100,000 – ₹200,000 / year
Location:
Delhi, India
Work mode:
Onsite
Published on:
12 October 2026
What they need
Roles and Responsibilities :
- Manage IT service requests and incidents through ticketing tools, ensuring timely resolution within SLA.
- Collaborate with technical teams to resolve complex issues, escalating when necessary to ensure minimal downtime.
- Monitor and report on key performance indicators (KPIs) such as mean time to repair (MTTR), first call resolution rate, and customer satisfaction ratings.
- Provide excellent customer support by responding promptly to queries via phone, email, or chat.
Job Requirements :
- 2-3 years of experience in an IT service desk environment.
- Strong understanding of ITIL processes and best practices for incident management.
- Proficiency in using ticketing tools such as [insert tool names].
- Excellent communication skills with ability to work effectively under pressure.
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