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Service Desk - Engineer

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Onsite

Service Desk - Engineer

Han Digital Solution

Service Desk - Engineer

Skills

ITIL

10 months ago

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Important information


Contract type:

Permanent

Location:

Hyderabad, Telangana, India

Work mode:

Onsite

Published on:

14 October 2026

What they need


"Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than 3-5) - Infrastructure technical support experience

  • Willingness to work in night shifts and weekends

  • Good functional knowledge of desktop / hardware / messaging / networks

  • Excellent communication skills

Good-to-Have CompTIA A+, N+, ITIL Foundation certification

SN Responsibility of / Expectations from the Role

1 Voice and chat support

2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging

3 Excellent Customer handling/soft skills

4 Logging incidents and service requests and manage their lifecycle

5 Willingness to learn"

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