Service Desk Engineer

Location: Brussels, Belgium

Working arrangement: Fully onsite in central Brussels

Schedule: Rotating shifts covering 24/7 operations, including nights and weekends

Languages: Fluent Dutch and French

Experience: 2-5 years in IT Support or Service Desk

Amaris Consulting is looking for a bilingual Service Desk Engineer to support mission-critical IT and communications services used by Belgian emergency services, including police, ambulance and fire services.

You will join a team of approximately 11 colleagues, providing reliable technical support in an environment where clear communication, timely incident resolution and composure under pressure are essential.

Your responsibilities

• Act as the first point of contact for IT incidents and service requests via phone, email and ticketing tools.
• Troubleshoot hardware, software and network issues involving Windows, Active Directory, desktops, laptops, mobile devices and enterprise applications.
• Log, prioritize and manage support tickets in line with SLAs and ITIL processes.
• Keep users informed and coordinate with specialist IT teams to resolve or escalate complex incidents.
• Take ownership during critical incidents, coordinating communication and escalation to support service restoration.
• Identify recurring issues and contribute to improvements in support quality and operational efficiency.
• Maintain accurate incident records, technical procedures and knowledge articles.
• Work closely with colleagues to ensure consistent support across shifts.

Your profile

• A bachelor’s degree in IT
• ITIL v3 or v4 certification.
• 2-5 years of relevant experience in IT Support or a Service Desk environment.
• Fluent Dutch and French, with the ability to provide technical support in both languages. English is a plus.
• Previous experience working rotating shifts is required.
• Willingness to work fully onsite in central Brussels within a 24/7 shift schedule.
• Hands-on experience with Windows, Active Directory and hardware, software and network troubleshooting.
• Experience using ITSM ticketing systems and remote support tools.
• Strong communication skills, a customer-focused approach and the ability to prioritize multiple incidents.
• A proactive attitude, ownership of issues and the ability to stay calm under pressure.
• Experience supporting radio communications and network services is particularly valuable.

Working schedule

This role follows a rotating 24/7 schedule. Under normal conditions, the rotation includes two or three consecutive night shifts within a 14-day period. Shift planning takes team coverage and work-life balance into account.

What we offer

• An international community bringing together 110+ different nationalities.
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibility.
• A robust training system with our internal Academy and 250+ available modules.
• Opportunities to contribute to meaningful sustainability and social-impact initiatives through our WeCare Together programme.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity and creating an inclusive working environment. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call : Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study : Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!