Service Desk Engineer

This is an opportunity for a dynamic Service Desk Engineer to join a fast growing IT Managed Service Provider. The role will be based within our Service Desk, working on tickets and directly assisting customers. Initially office-based with scope to work on-site and home working.

Due to expected growth within the business, the suitable candidate will progress into 3rd line and project work in the future. We take a proactive view on progressing employees careers and don’t restrict Service Desk Engineers purely to ticket work.

General duties will include:

Resolving customer issues via a ticketing system, phone and email.

Working to Service Level Agreements

Working with network devices such as Cisco and HP

Switching configurations and troubleshooting including Cisco, Meraki, HP.

Firewalls and Router configurations and troubleshooting including Meraki.

Windows Server troubleshooting including 2012/2016/2019 versions.

Windows endpoint troubleshooting including Windows 7 and Windows 10.

Office 365 Administration including troubleshooting and setting up.

Vmware knowledge would be desirable but not required.

General TCP/IP, Lan, Wan and VPN troubleshooting.

Building solid relationships with customers.

Delivering suitable on site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business.

About You

You will have:

Two years’ experience in end-user support.

Excellent customer services skills

High level of interpersonal skills

An ability to accurately triage technical requests.

A valid UK driving license.

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Education:

• A-Level or equivalent (preferred)

Experience:

• Technical support: 2 years (preferred)
• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Burnley BB11 5UB