Service Desk Engineer - Hindi Speaking

We are currently hiring a Service Desk Engineer – Hindi Speaking to provide technical support to end users in Kuala Lumpur, Malaysia.

Job Details

• Position: Service Desk Engineer
• Location: Wisma LYL, Kuala Lumpur, Malaysia
• Employment Type: Fixed-Term Contract (FTC)
• Contract Duration: 12 months, extendable
• Salary: RM 5,000 – RM 5,500 per month
• Language: English and Hindi

Job Responsibilities

• Provide technical support to end users via phone and other support channels.
• Troubleshoot issues related to laptops, desktops, and VDI environments.
• Support network connectivity, PCs, and VPN-related issues.
• Troubleshoot hardware issues for desktops and laptops.
• Provide remote technical support and appropriate workarounds for technical issues.
• Troubleshoot Active Directory, VMware, and VDI-related issues.
• Resolve infrastructure-related technical issues while maintaining a high level of end-user satisfaction.
• Proactively identify solutions and provide effective technical assistance.
• Communicate clearly with users and provide professional customer service.

Requirements

• Experience in IT Service Desk, Helpdesk, Desktop Support, Technical Support, or a similar role.
• Knowledge of end-user computing devices, including laptops, desktops, and VDI.
• Hands-on experience in hardware troubleshooting.
• Experience with Active Directory and desktop engineering.
• Hands-on experience with VMware and VDI troubleshooting.
• Experience supporting network connectivity, PCs, and VPN.
• Experience with Remote Desktop Client Software.
• Good verbal and written English communication skills.
• Hindi language proficiency is required to communicate effectively with Hindi-speaking end users and provide technical support in Hindi.
• Strong communication and interpersonal skills.
• Good customer service and problem-solving skills.

Application Question(s):

• Are you fluent in both English and Hindi, and are you comfortable providing technical support to Hindi-speaking end users?
• Do you have hands-on experience in IT Service Desk, Desktop Support, or Technical Support, including troubleshooting Active Directory, hardware, VPN/network connectivity, and/or VDI/VMware?

Work Location: In person