Service Desk Engineer - Level 2

Are you ready to grow your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 2 Service Desk Officer to join their team!
Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.
The Role:
As a Level 2 Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.
Your responsibilities include:

• Providing first and second level technical support to end-users.
• Troubleshooting and resolving IT-related queries and issues.
• Documenting and tracking support requests.
• Collaborating with the IT team to find solutions.
• Office 365 – Exchange – INTUNE – Conditional access – sharepoint administration
• AD
• Networking – Layer 2 -3 - TCP/IP, DNS, DHCP
• Wireless
• Windows Server – Hyper-V and VMWARE
• Onsite MGMT – installs – setups
• Assist Level 1
• MSP experience is a must
• 3CX nice to have
• Fortinet skills nice to  have
• Can do attitude
• Ideally using Connectwise PSA – screen connect

Your skills:

• A strong customer focus and a passion for helping others.
• Previous experience in a similar role.
• Knowledge of Office 365 and Windows AD.
• Excellent communication and professional phone manners.
• The ability to prioritize tasks to meet SLAs.
• A desire to learn and grow into more senior roles.
• Strong documentation and independent work skills.
• Availability to work Monday - Friday, 8:30 am - 5 pm
• Candidates must be permanent residents or citizens.

What’s in it for you!

• Ongoing career development opportunities.
• A supportive and collaborative team environment.
• Competitive compensation package.
• Convenient location in Perth's eastern suburbs.

Apply today
To be considered for this role, submit your CV today (in Word format) by clicking the  Apply  button.