Service Desk Engineer - Voice process

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Onsite

Service Desk Engineer - Voice process

Infosys BPM

Service Desk Engineer - Voice process

2 months ago

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Important information

Contract type:

Permanent

Salary:

₹50,000 – ₹250,000 / year

Location:

Pune, Maharashtra, India

Work mode:

Onsite

Published on:

7 August 2026

What they need

OPENING FOR FRESHERS FOR TECHNICAL ROLE

Job description:

We are hiring for technical role into Service Desk- International Service Desk -L1 support- Good with Office 365 knowledge/ ticketing tool.

Roles and Responsibility:

Provide timely and effective L1 support to international clients via phone. Voice process.

Manage tickets using ticketing tools to ensure efficient issue resolution.

Collaborate with internal teams to resolve complex technical issues.

Develop and maintain technical documentation and knowledge base articles.

Analyze customer feedback and suggest improvements to processes and procedures.

Eligibility criteria:

Freshers with basic technical support knowledge are welcome to apply.

Candidate should be graduates in BE/ Btech only.

Excellent communication in English is preferred.

Immediate joiners preferred.

Salary: 2.6LPA

Training for 2months in Mysore, Karnataka. (Accommodation will be provided by company within campus, paid training)

Post Training - Work location: Infosys, Phase II & III Hinjewadi Pune.

If you are looking to begin your career in if support with strong learning opportunities and a professional work environment, we would love to hear from you.

Interested candidates can apply to this posting OR contact HR Simran - 8431028521 (Share resume on WhatsApp only)

CONTACT PERSON for service desk role (Fresher)- SIMRAN HR

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