Service Desk Executive

• Service Desk Executive In-Office Hyderabad, Telangana, India Service Desk Executive
• Company Description: DDi a Makro Group of Company (https://www.ddismart.com/) DDi is an innovative Technology partner for BioPharma and Medical Device companies.
• DDi has built its competency with a unique blend of functional / domain expertise to serve the technology needs of this industry.
• we serve Clinical, Regulatory, and Enterprise domains by providing innovative technology products and automation solutions for companies of various sizes.
• (Clinical Solutions & Regulatory Solutions).

Job Description: We are seeking a highly motivated and skilled Service Desk Support Engineer to join our dynamic IT team.

• The successful candidate will play a crucial role in providing technical support and assistance to our users, ensuring smooth operations and excellent customer satisfaction.

Responsibilities:

• Provide first-line technical support to users via phone, email, or in-person, resolving hardware, software, and network issues promptly and efficiently.
• Utilize ticketing system to log, prioritize, and track user requests, ensuring timely resolution and effective communication with users.
• Diagnose and troubleshoot technical issues related to desktops, laptops, printers, mobile devices, software applications, and network connectivity.
• Collaborate with other IT teams to escalate and resolve complex technical problems, ensuring minimal disruption to business operations.
• Install, configure, and maintain hardware components, software applications, and peripheral devices as needed.
• Create and update documentation, knowledge base articles, and user guides to facilitate self-service and improve support efficiency.
• Conduct user training sessions and workshops to promote technology adoption and enhance user proficiency.