Service Desk Executive

Roles and Responsibilities :

• Provide end-user support to resolve technical issues related to hardware, software, and network connectivity.
• Manage incident tickets using ITSM tools to track and prioritize requests.
• Collaborate with internal teams to troubleshoot complex issues and escalate when necessary.
• Perform routine maintenance tasks such as patching, backups, and system updates.

Job Requirements :

• 2-4 years of experience in an IT services environment.
• Strong knowledge of office applications (e.g., Outlook) and basic computer skills.
• Familiarity with ITSM principles and practices for managing incidents.