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Service Desk Executive

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Onsite

Service Desk Executive

Pi Square Technologies

Service Desk Executive

Skills

ServiceNow

1 month ago

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Important information


Contract type:

Permanent

Salary:

₹350,000 – ₹550,000 / year

Location:

Pune, Maharashtra, India

Work mode:

Onsite

Published on:

21 September 2026

What they need


Service Desk International Voice

  • Handle international voice-based technical support and troubleshoot end-user IT issues.

  • Hands-on troubleshooting experience in Windows, Active Directory (AD), DNS, VPN, and Office 365/Microsoft 365.

  • Experience working with ServiceNow for incident logging, tracking, and resolution.

  • Strong understanding of Incident Management, SLA, ticket prioritization, and escalation procedures.

  • Troubleshoot user access, password, connectivity, application, and system-related issues.

  • Excellent English communication and customer-handling skills.

  • Willingness to work in rotational/night shifts.

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