Service Desk Executive

Hiring : Service Desk Executive
Thoughtsol Infotech Ltd. is looking for a skilled and customer-focused Service Desk Executive to join our IT support team. If you have experience in IT support, troubleshooting, and ticketing tools, this is a great opportunity to grow your career.

Location: Noida
Experience: 1–3 Years

Responsibilities:

• Provide first-line IT support for hardware, software, and peripherals
• Log, track, and resolve issues via phone, email, chat, and web portal
• Manage incidents using helpdesk tools (ManageEngine, ServiceNow, Jira)
• Troubleshoot issues in Windows environment and Office 365
• Handle ticket categorization and prioritization
• Escalate unresolved issues to L2/L3 teams
• Ensure timely resolution and excellent user support
• Maintain proper documentation and records

Skills Required:

• Experience with ticketing tools (ManageEngine, ServiceNow, Jira)
• Knowledge of Outlook, Microsoft Teams, Office 365
• Basic understanding of Windows troubleshooting
• Strong communication and problem-solving skills

Qualification:

• Bachelor’s degree in Computer Science / IT or related field

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹250,000.00 per year

Benefits:

• Provident Fund

Work Location: In person