Service Desk, help desk, M365, operating system, technical support

Roles and Responsibilities :

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 2-3 years of experience in a call center environment (BPO/Call Centre).
• Excellent communication skills with ability to handle high-pressure situations.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.