Service Desk / IT Support Analyst

Service Desk / IT Support Analyst (Purple Clearance Required)

A leading organisation is looking for an experienced IT Support Analyst to join their team on a contract basis, supporting end users across a range of technologies and services. This is a fully onsite role in London, ideal for someone who thrives in a fast-paced support environment and enjoys taking ownership of technical issues through to resolution.

Contract Details

• Start Date: ASAP
• End Date: 31/05/2027
• Rate: Up to £430 per day
• Location: London (fully onsite)
• Security Clearance: Purple Clearance required
• Hours: Monday-Friday, 07:00-15:00, with every third week working 11:00-19:00

Key Responsibilities

• Provide technical support across multiple products, systems and technologies.
• Investigate, troubleshoot and resolve end-user incidents and service requests.
• Escalate complex issues where required while maintaining ownership of the ticket.
• Support service delivery against agreed SLAs.
• Document fixes, workarounds and resolutions within the knowledge base.
• Contribute to service improvements and process enhancements.
• Assist with low to medium complexity customer implementation projects.

Ideal Experience

• Previous experience in a Service Desk, IT Support or Desktop Support environment.
• Strong troubleshooting skills across Microsoft technologies, operating systems, applications and networks.
• Experience working to SLAs and managing incidents through to resolution.
• Ability to remain calm and effective under pressure.
• Excellent communication and customer service skills.
• Comfortable working independently whilst contributing to a wider team.

Top 5 Skills Required

• IT Service Desk / End User Support
• Microsoft Technologies & Operating Systems
• Incident & Problem Management
• Customer Service & Stakeholder Communication
• Troubleshooting & Technical Diagnosis