SERVICE DESK Professional

Krazy Mantra Group of Companies is looking for SERVICE DESK Professional to join our dynamic team and embark on a rewarding career journey.
A Service Desk Associate is responsible for providing first-line technical support to end-users, resolving technical issues, and maintaining the company's IT systems and services. Key responsibilities : Respond to customer inquiries and requests for assistance through phone, email, chat, or in-personTroubleshoot technical issues and resolve them in a timely mannerLog and track customer requests and incidents in a service management systemEscalate complex or unresolved incidents to higher-level IT support staffUpdate knowledge base and create documentation for common issues and solutionsEnsure customer satisfaction by providing excellent customer serviceAssist with the setup and maintenance of IT equipment, such as computers, printers, and phonesRequirements : Experience in customer service and technical supportBasic knowledge of computer hardware, software, and operating systemsAbility to troubleshoot technical issues and find solutionsStrong verbal and written communication skillsGood organizational and time management skills.