Tata Consultancy Services
Service Desk QA
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
19 September 2026
What they need
Dear Candidate!
Greetings from TCS !!!
Role: Service Desk QA
Location: Chennai, Bangalore
Experience Range: 5 to 8 Years
Job Description:
Strong analytical, communication, and presentation skills; precise written documentation
Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
Time management; multi-tasking; work with minimum supervision and quick learning skills
Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
Problem-solving and troubleshooting abilities
Time management
Teamwork and collaboration
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
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