Service Desk Reporting Professional

Job highlights

• Proficiency in data visualization,analytics principles,and basic SQL query writing to extract and manipulate ServiceNow data
• . Desired Competencies (Technical / Behavioral Competency). Primary Skills 4 8 years of hands on experience with ServiceNow reporting,dashboards,and Performance Analytics

Service Desk Agents Reporting

Service Now, Reporting

Desired Competencies (Technical/Behavioral Competency)

Primary Skills 1. 4 8 years of hands on experience with ServiceNow reporting, dashboards, and Performance Analytics. 2. Expertise in designing indicators, breakdowns, data snapshots, and analytic dashboards using ServiceNow Performance Analytics 3. Strong stakeholder engagement skills able to elicit requirements, present insights, and align metrics with business goals. 4. Proficiency in data visualization, analytics principles, and basic SQL query writing to extract and manipulate ServiceNow data. 5. Excellent analytical thinking, attention to detail, and communication skills. 6. Knowledge of SLA/KPI Frameworks 7. Advanced knowledge in excel

Secondary Skills 1. Good understanding of ITIL process 2. Basic Scripting in ServiceNow 3. Power BI 4. Knowledge of CMD