Service Desk Representative – Call Center Based

Call Center Customer Support Representative

Join a veteran-owned, mission-driven team serving well-known brands in roadside assistance, telecom, retail, energy, travel, and hospitality.

Highlights

• Hours: Minimum 15 hrs/week; select your own shifts inside a 24/7 schedule (one weekend day preferred)
• Employment: W-2, part-time or full-time
• Training: 1–4 weeks, paid
• Location Eligibility: U.S. residents (excluding CA, CT, MD, MA, NY, OR, WA, WI)

Key Responsibilities

• Answer and resolve inbound calls, emails, or chats with empathy and accuracy
• Research accounts, process orders, returns, payments, and plan changes
• Dispatch service providers (e.g., roadside assistance) and give real-time status updates
• Follow scripts and quality guidelines while adapting to each customer’s needs
• Document every interaction in the CRM and safeguard customer data
• Offer additional products or services that add genuine value
• Meet individual and team targets for quality, productivity, and attendance

Basic Qualifications

• Authorized to work in the United States; live in an eligible state
• High-school diploma or GED and 1+ year recent customer-service or call-center experience
• Typing 30 WPM with 95 % accuracy; confident using multiple web-based systems
• Clear, professional English communication (Spanish or other language a plus)
• Calm problem-solver who stays patient and positive under pressure

Benefits

• Paid time off beginning day one
• Medical, dental, vision, and telehealth options (≥ 30 hrs/week)
• Wellness resources and Employee Assistance Program
• Ongoing coaching, paid certifications, and fast-track promotion paths
• Supportive culture led by military veterans

Fast Hiring Process

• Apply on Indeed with your résumé
• Complete a 10-minute online skills assessment
• Participate in a video interview (scheduled within five business days for qualified applicants)
• Finish a paid systems check and background screen
• Start paid training—new cohorts launch every two weeks

Genesis Call Center, LLC is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.

Ready to be the friendly voice customers remember? Apply now and reserve your interview spot today!

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person