Service Desk Representative

Bishopdale, Part Time, Customer Service
Please Quote Reference Number 18230
**- Varied service desk role in fast-paced environment

• First point of contact for tenants & contractors
• Part-time role | Mon-Fri starting from 4 or 5pm | Immediate start**

At Property Helpdesk we provide 24/7 professional, reliable and effective call centre services to monitor and manage alarms, security, service requests, maintenance requests and more.

We are currently on the lookout for an outgoing, organised, and personable Service Desk Representative to join our Bishopdale team. This is a varied and fast-paced role suited to someone who enjoys helping people, managing multiple tasks, and being part of a supportive team environment.

This is a part-time position with an immediate start, working Monday to Friday, starting from either 4pm or 5pm and generally finishing at 10pm. The shift can be shorter to suit the successful applicant, with a minimum of 4 hours per day. The role also includes participation in a shared on-call weekend roster, approximately 1 weekend in every 6 weeks.

Training will be conducted in the office, which also has a friendly office dog. Applicants will therefore need to be comfortable working around dogs.

As a Service Desk Representative, you will be the first point of contact for incoming requests and play a key role in ensuring timely and effective coordination between tenants, contractors, and facilities teams.

Key responsibilities include:

• Answering incoming calls and responding to emails professionally and efficiently
• Logging and updating jobs accurately across multiple client portals and systems
• Coordinating and liaising between tenants, contractors, and facilities management
• Monitoring requests and ensuring they are followed through to completion
• Maintaining clear and accurate records of all communications and actions

We are looking for someone who is confident on the phone, organised, and comfortable working in a structured service environment.

To be successful in this role, you will have:

• Previous customer service experience (a background in a call centre is preferred)
• Strong computer skills and confidence using multiple systems simultaneously
• Proficiency in Microsoft Office applications
• Excellent verbal and written communication skills with a clear phone manner
• Accurate typing skills (minimum 30 WPM preferred)
• Strong attention to detail and ability to retain and recall information
• Ability to remain calm and professional in a fast-paced environment
• A reliable, flexible, and team-focused attitude

At the Property Helpdesk, no two days are the same - we do work hard, but we have the advantage of doing so in a relaxed environment with a friendly and fun team.

What we offer:

• Consistent weekday hours
• No weekend office work (on-call roster shared remotely)
• Supportive and cooperative team environment
• Varied and engaging work
• Onsite parking
• Immediate start available

If you enjoy helping people, working in a team, and being part of a professional service environment, we would love to hear from you.