Service Desk Representative

Summary: The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the Center's first line of communication with members and creates a friendly and welcoming environment.

Essential Duties and Responsibilities include the following:

• Greets members/guests enthusiastically and efficiently handle the check-in process
• Answers telephone and field calls
• Schedules massage appointments either in person or by phone
• Assists members with purchases of retail goods and club services
• Presents membership information to prospective members, as well as refer them to Member Sales Department
• Works as a TEAM with all other departments

Other Functions

• Be knowledgeable about all programs and activities offered by PJCC
• Promotes club services and activities
• Assists with keeping the club well stocked and clean
• Maintains communication log and lost & found ledger
• Handles member injury and illness incident reporting

Available Shifts:

• Monday - Thursday: 5:00pm - 10:00pm
• Friday - Saturday: Between 7:00am - 7:00pm
• Sunday: Between 7:00am - 6:00pm

What We're Looking For:

• Minimum GED/High School Diploma or 18+ years old
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong written and verbal communication skills
• Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multi-task, and commitment to the fitness industr
• AED/CPR/First Aid Certified, preferred

Education:

High School diploma or equivalent

Physical and Working Conditions

• Ability to stand for several hours; ability to lift 25 lbs
• Fitness club environment.
• Must follow OSHA and PJCC safety standards