T
Tata Consultancy Services
Service Desk SME
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹1,000,000 – ₹2,000,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
28 September 2026
What they need
Roles and Responsibilities
- Manage service desk operations, ensuring adherence to SLAs and FCRA guidelines.
- Provide technical support to customers through various channels (phone, email, chat).
- Resolve customer complaints and issues in a timely manner.
- Maintain accurate records of incidents, problems, and resolutions using Excel templates.
- Collaborate with other teams to resolve complex issues that require escalation.
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