Service Desk Specialist - Night Shift

About the Role

Are you passionate about IT support and enjoy working in a focused, quieter environment? Join our growing team in Porto as a Night Shift Service Desk Specialist and play a key role in keeping our systems running smoothly around the clock.

In this role, you’ll be the trusted point of contact during critical hours — solving technical issues, supporting users, and ensuring business continuity. Whether you're an experienced professional or looking to grow your career in IT support, this is a great opportunity to develop your skills in an international and collaborative environment.

Your Responsibilities

• Handle and qualify customer inquiries via ticketing system, email, and phone
• Provide 1st level support (and occasional 2nd level support tasks)
• Troubleshoot system issues and ensure timely resolution
• Monitor systems and proactively identify potential issues
• Ensure compliance with SLAs and internal processes
• Collaborate with internal teams for escalation and resolution
• Maintain clear documentation of incidents and solutions

Your Profile

• Background in IT, customer support, or a related field
• Experience working with international clients and able to build productive relationships
• Solid technical understanding, especially in Windows and Linux environments
• Knowledge of SQL or Java application servers (Wildfly, Tomcat)
• Strong communication skills and a customer-first mindset
• Comfortable working independently during night hours
• Eagerness to learn, develop, and expand your technical expertise
• SAP Skills are nice to have
• Fluent in English and your local language (written & spoken)

Please note that this role involves working night shifts five days per week, from 17:30 to 05:30. The shift is split into two parts, with a break in between.