Service Desk Technician

We’re growing and looking for a Service Desk Technician to join our team. This is an opportunity to work with a dynamic IT services provider where your contribution is valued, your development is supported, and your career can grow.

You’ll support a diverse client base across industries including hospitality, not-for-profits, and financial services, delivering both remote and onsite IT support.

Key Responsibilities

• Provide remote and onsite support for end-user devices, Microsoft 365, Active Directory, and business applications
• Escalate complex issues to Level 2/3 engineers with clear documentation
• Maintain accurate ticket notes and contribute to internal documentation
• Communicate effectively with clients throughout the support process

About You

You bring 1–2 years of IT support or service desk experience, with:

• Located in the Central West (Orange, Bathurst preferred)

• Solid understanding of Windows environments, Microsoft 365, and Active Directory

• Experience with network and VOIP troubleshooting and deployment

• Strong customer service and communication skills

• Systematic troubleshooting and adherence to documented processes

• Excellent time management and organizational skills

• Full working rights in Australia and a valid driver’s license

Desirable:

• Experience with ticketing systems (e.g., Halo, Autotask, ConnectWise)

• Familiarity with remote support tools

• Relevant certifications (CompTIA A+, Microsoft 365, ITIL Foundation) or willingness to obtain them

Why Work With Us

• Competitive salary and clear career development pathways
• Exposure to a wide range of clients and technologies
• Supportive, close-knit team environment
• Ongoing training and mentorship

Our Values

• Understand
  Context. Listen. Process.

• Communicate
  Clarify. Expectations. No assumptions.

• Own it
  Dependable. Consistent. Proactive.

About Us

Established in 2005, we’re a collaborative team based across Brookvale/Sydney, Brisbane/Gold Coast, Melbourne, and Orange. Our clients rely on us to keep their technology running smoothly so they can focus on what they do best.