Service Desk Technician

SERVICE DESK TECHNICIAN (REMOTE – EST HOURS) We’re looking for a Service Desk Technician to join a fast-paced, enterprise IT environment supporting a large and growing user base. This is a fully remote role (EST hours) where you’ll be the first line of support for end users, helping resolve technical issues, manage user accounts, and keep day-to-day operations running smoothly.

This role is ideal for someone who enjoys problem-solving, thrives in a high-volume support setting, and wants exposure to a wide range of technologies across a modern Microsoft-based environment.

What You’ll Bring 3+ years of experience in a Service Desk or Help Desk (Tier 1) role

Hands-on experience with Active Directory and/or Azure (user creation, permissions, offboarding)

Strong experience supporting Microsoft 365 (O365) in an enterprise environment (500+ users)

Proven ability to troubleshoot Microsoft Office applications and end-user issues

Experience setting up new PCs and migrating user data

Comfortable providing support over the phone and working directly with end users

Strong documentation skills (ticket updates, knowledge base contributions)

Experience working in a ticketing system (ServiceNow or similar preferred)

Ability to manage multiple priorities and work independently in a remote setting

Bonus Experience Experience with ServiceNow, Ninja RMM, or similar tools

Exposure to Azure-based environments and cloud infrastructure

Experience issuing licenses and managing identities in O365

Background supporting a wide variety of applications (not siloed)

Experience contributing to IT projects or process improvements

Relevant certifications (CompTIA A+, Network+, Security+, or Microsoft/O365 certs)

What You’ll Do Provide Level 1 remote IT support via phone and email for a large user base (1,700+ users)

Troubleshoot hardware, software, and access-related issues across a Microsoft environment

Handle onboarding and offboarding of user accounts in Active Directory/Azure

Manage O365 tasks including license assignment, identity creation, and app support

Perform initial triage of incoming tickets and escalate when appropriate

Set up new user workstations and assist with data migration

Document issues, resolutions, and processes clearly within the ticketing system

Collaborate with internal teams and external vendors to resolve issues

Support a variety of applications and systems in a dynamic, non-siloed environment

Additional Details Fully remote (must be able to work 9:00 AM – 6:00 PM EST)

Long-term contract opportunity with consistent hours

High-impact role supporting a large, enterprise-level environment

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

76689