Service Desk Technician

The ideal candidate provides first-line IT support to users, handling incidents and service requests. Responsibilities include troubleshooting basic hardware and software issues, assisting users with IT-related problems, logging and tracking tickets, and escalating complex issues to the appropriate technical teams.

Key responsibilities:

• Provide first-line IT support to end users.
• Log, manage, and follow up on incidents and service requests.
• Troubleshoot basic hardware, software, and access issues.
• Escalate unresolved incidents to second-line support.
• Maintain clear communication with users and document solutions.