Service Desk Technician

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

Under the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.

What you will do

• Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
• Enforce Information Security Requirements: include validating evidence, working with auditors, and following compliance requirements.
• Establish and maintain IT vendor relationships.
• Work with Service Desk Manager to procure hardware.
• Collaborate with other teams on projects.
• Assist with creating, updating, and maintaining knowledge base articles for internal use.
• Provide a clear vision for your team and relay vision upward to higher leadership. improve existing processes and propose and adopt new processes where applicable.
• Work closely with Service Desk Manager to manage various team projects.
• Help with onboarding / offboarding employees and imaging new laptops.

What you will have

• Practical hardware and software computer knowledge. Working towards a technical degree.
• 1+ years of practical experience in the computer industry.
• Organizational skills: managing multiple projects at a time.
• Very good practical Jira experience.
• Communication skills: able to effectively communicate, good vision able to work through challenging situations.
• Very good organizational skills.
• Self-motivated good vision looking forward.

Nice to have

• IT certifications like A+ or MCP are a plus
• Okta, Microsoft, and Atlassian experience is helpful

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.