Service Director

The Service Manager oversees and manages the Dealership's service department. Essential duties include the following:

• Forecasts goals and objectives for the department and strives to meet them

• Hires, trains, motivates, counsels, and monitors the performance of all service department staff

• Prepares and administers an annual operating budget for the service department

• Maintains reporting systems required by general management and the factory

• Monitors and controls the performance of the department using reports, tracking systems, and surveys

• Develops and implements a marketing plan which promotes new and repeat business

• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know

• Understands and ensures compliance with manufacturer warranty and policy procedures

• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed

• Monitors technicians' daily productivity reports and corresponding payroll records

• Monitors and follows up on parts orders with the parts manager to ensure availability

• Establishes and maintains good working relationships with customers to encourage repeat business

• Maintains high-quality service repairs and minimizes comebacks

• Directs and schedules the work of the employees in the Service Department

• Keeps abreast of new equipment and tools available and recommends purchases

• Ensures the proper care, storage, and inventory of special tools

• Ensures all customers are greeted and given fair estimates on costs and time required for repairs

• Prepares pricing guides and maintenance menus for frequent labor operations

• Handles customer complaints immediately and per dealership's guidelines

• Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

• Attends company meetings as required

• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

• Other duties as assigned

• Service Department Experience Required

• Must have a proven track record with an exceptional CSI

• Strong communication and customer engagement skills

• Develop an effective service team through training and performance standards

• Ability to stay confident in high stress/high activity times with a positive attitude

• Planning, organizational ,and recruiting skills to build a high-performance team

• Professional, well-groomed appearance

• Self-motivated with a passion to achieve high standards

• Pass drug testing, MVR/Insurability, background investigation/interview