Service Dispatch, Customer Relations VA

Job Summary:
We're expanding our team with a motivated and highly organized Customer Service & Dispatch Virtual Assistant to support our garage door service operations. The role centers on managing daily customer interactions, coordinating technicians, and keeping service schedules running. The ideal teammate is reliable, detail-driven, and able to work independently from a remote setup while consistently delivering excellent customer service.

Key Responsibilities:

• Answer and handle inbound customer calls about garage door services
• Gather accurate customer details and service needs
• Schedule appointments and confirm customer availability
• Coordinate with field technicians through WhatsApp on job details
• Take in and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and keep customer records up to date in the GoHighLevel CRM system
• Monitor technician schedules and improve routing efficiency
• Follow job progress and send follow-up communications
• Respond to customer inquiries professionally and without delay
• Support daily dispatching and field operations

Requirements:

• Strong English communication skills, both written and verbal
• Proven experience in customer service, call handling, or dispatch support
• Previous experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional demeanor and a customer-focused mindset
• Ability to work effectively with remote teams and field technicians

Preferred Qualifications:

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Background in service-based or field operations environments

Why Join Us?

• Be part of a growing garage door service company focused on quality and reliability
• Gain hands-on experience in operations and customer relationship management
• Enjoy remote-work flexibility while making a meaningful impact

If you're proactive, efficient, and do well in a fast-paced environment, we encourage you to apply and help elevate our customer service operations.