Service Dispatch Manager

Absolute Lock & Security is looking for a motivated Service Dispatch Manager to lead our California service team. This is a hands-on leadership role for someone who enjoys developing people, solving client issues, improving processes, and keeping a fast-moving service operation organized.

What You’ll Do

• Lead, coach, and hold the California service dispatch team accountable for performance, communication, and timely completion of work.
• Schedule team coverage, prioritize incoming service requests, and keep daily workflows moving efficiently.
• Serve as the escalation point for key client concerns and build strong relationships with clients and national account partners.
• Partner with the Operations Manager to resolve issues, improve service delivery, and plan for staffing and workload needs.
• Oversee onboarding, training, and ongoing development for new and current team members.
• Monitor response times, service levels, and team performance; identify opportunities to improve.
• Coordinate communication among office staff, technicians, vendors, and clients from dispatch through invoicing.

What We’re Looking For

• Proven experience leading, coaching, or supervising a service, operations, dispatch, or customer-facing team.
• Strong communication, organization, and problem-solving skills.
• Ability to manage competing priorities and respond professionally to escalated client needs.
• A collaborative, accountable leadership style with a customer-first mindset.
• Availability to work a flexible schedule based on business needs.

What We Offer

• Competitive pay: $72,384
• Medical, dental, and vision insurance
• Paid time off
• Retirement plan / 401(k) 6% with company match
• Career development and leadership training
• Company Phone & Laptop

If you are an organized, people-first leader who takes pride in building strong teams and exceptional client experiences, we encourage you to apply.

Pay: $72,384.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person