Service Dispatcher

Location: Bayside, NY

Schedule: Monday-Friday, 7:30 AM-5:00 PM

Pay: DOE

After-hours: Rotating emergency/after-hours coverage may be required.

Core responsibilities

• Receive service requests via phone, email, portal, and voicemail.
• Create and update service tickets, customer records, schedules, notes, and status updates.
• Schedule and dispatch technicians based on availability, skill set, location, urgency, parts, and customer commitments.
• Monitor technicians, job progress, delays, and completed work.
• Communicate schedule changes and delays with customers.
• Coordinate with technicians, service management, purchasing, technical support, and office staff.
• Review and close work orders and coordinate follow-up work.
• Handle assigned emergency or after-hours calls.

Minimum Requirements

• High school diploma or equivalent.

• At least 2 years of experience in one or more of:

• Dispatch

• Scheduling

• Customer service

• Service coordination

• Office operations

• Experience using a CRM, work-order, dispatch, scheduling, or field-service management system.

• Strong communication, organization, data entry, prioritization, and follow-up skills.

• Ability to handle multiple technicians, customers, schedules, and changing priorities.

• Comfortable using email, calendars, spreadsheets, and digital records.

Preferred Experience The industry experience is preferred, not mandatory :

• Fire alarm/fire protection
• Electrical
• Low voltage
• HVAC
• Security
• Mechanical
• Construction
• Facilities service

Also Preferred

• Emergency/on-call/after-hours dispatch experience.
• Coordinating technician schedules, parts, service tickets, and follow-up work.