Service Dispatcher

LINCOLN HEATING & AIRHVAC SERVICE COORDINATOR / DISPATCHERBE THE PERSON WHO KEEPS THE DAY MOVING.

Are you organized, energetic, competitive, and great with people?

Can you handle a busy phone, a changing schedule, multiple technicians in the field, and customers who need answers—without missing a beat?

Do you like being the person who makes things happen?

LINCOLN HEATING & AIR WANTS TO MEET YOU.

We are a growing, family-owned HVAC company serving Northern Nevada, and we're looking for a high-energy Service Coordinator / Dispatcher to become a key part of our Service Team.

This isn't a position where you sit back and watch the day happen.

YOU HELP DRIVE THE DAY.

You'll be at the center of the action—helping customers, managing the service board, coordinating technicians, solving problems, maximizing opportunities, and helping the entire department WIN.

WHY JOIN LINCOLN?

We believe great people deserve a company that invests in them.

PAY: $21–$25/HOUR

Based on experience and ability

Plus:

• Full-Time, Year-Round Work
• Paid Weekly
• 8 Paid Holidays
• Paid Vacation
• Medical, Dental & Vision Insurance
• 401(k) with 4% Company Match
• Employee Discounts
• Training & Development
• Opportunity to Grow With the Company

We're not looking for someone who just wants another job.

We're looking for someone who wants to become an important part of a winning team.

YOU ARE THE COMMAND CENTER

Our technicians may be the ones driving the trucks, but our Service Coordinator / Dispatcher helps control the flow of the entire service department.

You'll help make sure we have the:

RIGHT TECHNICIAN → RIGHT CALL → RIGHT TIME → RIGHT OPPORTUNITY

Your decisions matter.

Your communication matters.

Your organization matters.

Your ability to stay one step ahead can completely change the outcome of the day.

WE RUN ON SERVICETITAN

Lincoln Heating & Air uses ServiceTitan as our primary operating system.

Our Service Coordinator / Dispatcher will work inside ServiceTitan throughout the day to help manage:

• Dispatching and the service board
• Customer information
• Technician schedules
• Job information and notes
• Call status and job progress
• Customer communication
• Follow-ups and open opportunities
• Membership and service information
• Daily service department workflow

SERVICETITAN EXPERIENCE IS A BIG PLUS!

If you already have experience dispatching or coordinating technicians through ServiceTitan, we definitely want to hear from you.

Don't have ServiceTitan experience? That's okay. If you're organized, comfortable with technology, coachable, and ready to learn, we'll consider the right person.

YOUR MISSION

You'll be responsible for:

• Delivering an outstanding customer experience from the first phone call
• Booking and coordinating service and maintenance calls
• Managing and optimizing the daily ServiceTitan dispatch board
• Matching technicians to calls based on skill, location, priority, and opportunity
• Keeping technicians productive throughout the day
• Monitoring calls from dispatch through completion
• Performing call-by-call management
• Communicating schedule changes with customers and technicians
• Capturing the customer's story, needs, concerns, and WHY
• Making sure technicians know what they're walking into
• Identifying opportunities and helping keep the schedule full
• Offering maintenance agreements and appropriate company services
• Following up on open and unsold opportunities
• Maintaining accurate customer and job information in ServiceTitan
• Communicating with Service, Sales, Install, and other departments
• Helping the Service Department achieve its daily and weekly goals

WE'RE LOOKING FOR A ROCKSTARYOU LOVE TO WIN.

You take pride in hitting goals and helping your team succeed.

YOU THRIVE UNDER PRESSURE.

When the schedule changes, you don't panic—you adjust.

YOU CAN CONTROL THE BOARD.

You can see what's happening now while thinking three calls ahead.

YOU COMMUNICATE WITH CONFIDENCE.

Customers and technicians know exactly what they need to know.

YOU TAKE OWNERSHIP.

You don't wait for someone else to solve the problem.

YOU LOVE TAKING CARE OF PEOPLE.

You understand that behind every call is a customer who needs our help.

YOU WANT TO GET BETTER.

You welcome coaching, training, accountability, and opportunities to grow.

WHAT SUCCESS LOOKS LIKE

A great Lincoln dispatcher doesn't simply ask:

"Where can I put this call?"

They ask:

"WHO IS THE BEST TECHNICIAN FOR THIS CUSTOMER?"

They know where their technicians are.

They know what's happening on the board.

They know what's coming next.

They communicate.

They follow up.

They solve problems.

They protect the customer experience.

And they help the team:

WIN THE DAY.WHAT YOU'LL NEED

• Excellent communication and customer-service skills
• Strong organizational and multitasking abilities
• Confidence communicating with customers and technicians
• Strong computer skills and ability to learn new technology
• Microsoft Word and Excel experience
• ServiceTitan experience is a strong plus
• HVAC or home-service dispatch experience is preferred
• QuickBooks experience is a plus
• Professional attitude and appearance
• Dependability, honesty, and accountability
• Reliable transportation
• Ability to pass a pre-employment drug screen and background check

THIS POSITION ISN'T FOR EVERYONE.

If you want a job where you sit back and wait for someone to tell you what to do, this probably isn't the position for you.

But if you are:

DRIVEN. ORGANIZED. POSITIVE. COMPETITIVE. COACHABLE. ACCOUNTABLE.

And you want to be part of a company where your contribution actually matters...

WE WANT TO TALK TO YOU.

At Lincoln Heating & Air:

Every Person Has a Role.
Every Call Matters.
Every Customer Matters.
Every Technician Matters.

And every day is another opportunity to raise the standard.

DO GREAT WORK.TAKE CARE OF PEOPLE.GET BETTER EVERY DAY.

Job Type: Full-Time
Pay: $21–$25 per hour, based on experience
Schedule: Monday–Friday | 8-hour shift
Work Location: In Person

READY TO HELP RUN THE BOARD?APPLY TODAY AND COME SEE WHAT IT MEANS TO BE PART OF TEAM LINCOLN.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person