Service Dispatcher/Customer Service Coordinator

Royal Air Systems, Inc. is looking for a friendly, organized, and dependable Service Dispatcher / Customer Service Coordinator to join our office team.

We're a second-generation, family-owned heating and air conditioning company with a strong reputation for quality workmanship and exceptional customer service.

We're looking for someone who enjoys helping people, thrives on keeping things organized, and can manage multiple priorities while maintaining a positive, professional attitude.

What You'll Do

• Coordinate and dispatch our HVAC service technicians throughout the day.
• Schedule service appointments and communicate with customers.
• Monitor technicians' schedules and help keep the day running smoothly.
• Coordinate parts orders, return visits, and customer follow-up.
• Review and process completed service work orders.
• Communicate with technicians, customers, and office team members.
• Help ensure every customer receives the friendly, dependable service Royal Air is known for.

What We're Looking For

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and adjust priorities throughout the day.
• A calm, professional approach to busy situations.
• Comfortable using computers and learning new software.
• A dependable team player who enjoys working with others.
• Previous dispatching, scheduling, HVAC, or service-industry experience is a plus.

Experience with FieldEdge is helpful but not required. We're happy to train the right person.

Why Join Royal Air?

At Royal Air, we believe in treating our customers and employees with honesty, respect, and care. We're proud of our long-standing relationships, our community involvement, and the team that makes it all possible.

We offer a full-time position, a supportive family-business environment, and benefits for eligible employees.

Location: North Reading, Massachusetts
Schedule: Full-time, Monday–Friday
Compensation: $20.00 - $24.00

Interested? We'd love to hear from you!

Apply today and tell us why you'd be a great addition to the Royal Air team.

Royal Air Systems, Inc. — Caring for Your Castle Since 1980.

Pay: $20.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person