Service Engineer (Aerial Work Platforms)

Role & responsibilities

• Design & adhere to quarterly visit calendar aligning to the AMCs maintenance & part-fitment for every geographic area.
• Ensure that all customer complaints are closed within 10 days for minor complaints without spares & within 1 month for major complaint, with spares
• Ensure that all planned visits are attended and completed satisfactorily & service reports are submitted in Salesforce on Daily basis
• Ensure/ Attend under warranty machines breakdown within 2 days of complaints received
• Ensuring advance payment is received as per agreed terms before service execution
• Ensuring payments are collected within timelines as agreed in Customer POs
• Minimizing accidents & incidents by adherence/ awareness of safety norms
• Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of the machine before dispatch to customer.
• Process the warranty claims with OEMs within 2 days
• Submission of Service Reports to commercial department for Invoicing on daily basis
• Update status of quotations in CRM & share report with management on weekly basis

Preferred candidate profile

• Willing to travel
• Preferred service maintenance experience of MHE, AWP, Construction equipment or similar product
• Well versed with Hydraulics & Electrical troubleshooting