Service Engineer (Bristol)

Job Title: Service Engineer (Bristol)
Department: Field Service Engineers
Location: Remote worker, based in the Bristol
Job Type: Full-time, permanent

Salary: From £30,000 to £36,000 per annum (Dependant on experience) plus overtime
Date: September 2026

Benefits: 20 days’ (+ 8 statutory days) annual holiday with a time served accrual system, pension, free onsite parking*, bonus scheme*

* Qualifying period applies

Associated Security are seeking an experienced Service Engineer to join our Service Department.

This role is primarily focused on safes and locksmithing with additional involvement in access control systems. You will be responsible for delivering high-quality service and support to customers while maintaining the company’s professional standards and reputation. This is a mobile role requiring regular travel across the UK mainland. The successful candidate will also participate in an on-call rota approximately once per month to cover out-of-hours urgent service work.

Key Responsibilities:

• Service, repair, and maintain a wide range of safes, door locks, and locking systems, including mechanical, digital, and electrical locks.
• Cut and manage all types of keys, including mortice and cylinder keys.
• Provide locksmith and mechanical repairs where required.
• Deliver excellent customer service, maintaining strong relationships and high service standards.
• Maintain accurate service records and a growing library of technical service information.
• Support and assist other service engineers to ensure effective and efficient service delivery.
• Follow established procedures to ensure efficient job completion and closure.
• Maintain clear and professional communication with the call desk.
• Manage van stock control, logging on and off customer systems as required.
• Respond to urgent out-of-hours callouts when on the on-call rota.

Essential Skills & Experience

• Extensive experience within the locksmith industry or a closely related field.
• Strong understanding of modern and traditional locking systems, including electronic and mechanical locks.
• Recognised locksmith training.
• Willingness and ability to train on new products and systems.
• Experience working as a mobile service engineer.
• Full UK driving licence.
• Ability to participate in an out-of-hours on-call rota.
• Professional attitude with the ability to work independently and under pressure.

Desirable Experience

• Experience working with safes and locks.
• Knowledge of access control systems
• Relevant locksmith qualifications.

Training & Development - Associated Security is committed to ongoing development. Training may include:

• New electronic locking systems.
• Product-specific training.
• Customer online systems.

The successful candidate will demonstrate:

• Resilience & Adaptability – Able to manage changing priorities and work under pressure.
• Commitment & Reliability – Dependable and supportive team member, including on-call duties.
• Communication Skills – Excellent listening, clear communication, and professional presentation.
• Problem Solving – Able to assess situations independently and take initiative when required.
• Delivering Results – Focused on resolving customer issues efficiently and meeting deadlines.

Additional competencies include:

• Customer-first mindset
• Effective resource management
• Strong technical knowledge and expertise

Career Progression - This role offers development opportunities and may suit candidates with experience as a:

• Safe and Vault Engineer
• Locksmith
• Access Control Engineer

Pay: £30,000.00-£36,000.00 per year

Benefits:

• Company car
• Company pension

Experience:

• locksmith: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote