Service Engineer

Job Description Service Engineer (Customer Support)

Job Title: Service Engineer (Customer Support)
Department: Customer Support / Service
Location: Pune / Vadodara (Baroda) / Hyderabad

Key Responsibilities

• Install, troubleshoot, repair, and maintain microcontroller-based electronic testing and measuring instruments at customer sites, regional offices, and the manufacturing facility.
• Diagnose product faults, perform calibration, Annual Maintenance Contracts (AMC), and field testing of equipment.
• Conduct customer training on product operation, maintenance, and best practices.
• Prepare and submit service documentation, including Repair Reports, Service Reports, Calibration Certificates, Customer Satisfaction Surveys, Service Status Reports, and sales/recovery projections.
• Generate service bills and ensure timely collection of payments and outstanding dues.
• Build and maintain strong customer relationships while promoting AMC, calibration, testing, spare parts, and other service offerings.
• Achieve assigned service, revenue, and recovery targets within the allocated territory.
• Provide product performance feedback to the R&D and Manufacturing teams for continuous product and process improvement.
• Share customer requirements and market insights with the Marketing and Back Office teams.
• Monitor competitor products and market activities, and report relevant observations.
• Submit Daily Activity Reports (DAR), Monthly Work Plans (MWP), tour reports, and travel expense claims on time.

Required Qualification

• Diploma / B.E. / B.Tech in Electrical, Electronics, Instrumentation, or a related discipline.

Experience

• 1–6 years of experience in servicing, testing, commissioning, or maintenance of electrical/electronic equipment.
• Freshers with strong technical knowledge are also encouraged to apply.

Preferred Candidate Profile

• Customer-focused with strong problem-solving skills.
• Ability to work independently at customer sites.
• Willing to travel frequently and meet service commitments.
• Positive attitude with a commitment to quality and customer satisfaction.