Service Engineer

Job Summary:

We are looking for a skilled Service Engineer to join our team in Malaysia, focusing on overseas technical support for our customers. The ideal candidate will have experience in SMT (Surface Mount Technology) equipment or electronics manufacturing, be fluent in both Chinese and English, and be willing to travel internationally as required. Overseas work experience is highly preferred.

Responsibilities:

• Provide on-site installation, commissioning, maintenance, and troubleshooting for SMT and electronics manufacturing equipment at customer sites, both in Malaysia and overseas.
• Deliver remote and on-site technical support to international customers, ensuring timely and effective problem resolution.
• Conduct equipment training, technical presentations, and hands-on demonstrations for customers in Chinese and English.
• Prepare detailed service reports, documentation, and feedback for internal teams and clients.
• Coordinate and communicate between headquarters, regional offices, and customers to ensure smooth project execution.
• Support new equipment rollout, upgrades, and preventive maintenance activities globally.
• Assist with spare parts management, warranty claims, and escalation of complex technical issues.
• Maintain up-to-date technical knowledge on SMT and related automation products.
• Ensure compliance with company safety, quality, and service standards.

Requirements:

• Bachelor’s degree or above in Electrical/Electronic/Mechanical Engineering or related field.

• 2+ years of experience in service engineering, technical support, or related roles; SMT or electronics manufacturing equipment experience highly preferred.

• Overseas work experience or previous international project support is a strong advantage.

• Fluent in both (Mandarin) and English, with excellent written and verbal communication skills."We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

• Strong troubleshooting, analytical, and problem-solving abilities.

• Willing and able to travel internationally (up to 50% of the time, sometimes on short notice).

• Ability to work independently in multicultural and remote environments.

• Good interpersonal and customer service skills; proactive and responsible attitude.

• Valid passport and ability to obtain visas as required.

Preferred:

• Experience with SMT equipment brands (e.g., Fuji, Panasonic, Yamaha, ASM, Juki, etc.)
• Knowledge of MES, ERP, or smart manufacturing systems.
• Familiarity with Southeast Asia, Europe, or other key regions’ electronics industry environment.

Benefits:

• Competitive salary and travel allowances.
• Opportunities for international career development.
• Comprehensive training and continuous learning environment.
• Dynamic, multicultural working team.