Service Engineer

Position: Team Member - Service

Location: South India & Central India

No Of Openings: 5

JOB PURPOSE

To execute service operations such as installation, commissioning, maintenance, breakdown support, and AMC services for textile machinery at customer sites. This role ensures high-quality service delivery, customer satisfaction, and compliance with company standards

DUTIES AND RESPONSIBILITIES

• Perform on-site installation and commissioning of textile machinery in coordination with the team and customer.
• Attend breakdowns, warranty, and AMC service calls as assigned by the Team Lead Service.
• Troubleshoot and resolve technical issues promptly to minimize machine downtime.
• Conduct preventive maintenance as per schedule to ensure equipment reliability and performance.
• Provide timely and professional communication to customers during service visits.
• Maintain detailed service reports, including work performed, parts replaced, and feedback from customers.
• Follow safety guidelines, operational SOPs, and ensure compliance with quality standards during all service tasks.
• Collaborate with other service team members for complex installations or escalated problems.
• Coordinate with the Team Lead for parts requirements, logistics support, and escalation handling.
• Ensure tools and service equipment are maintained in proper condition and used as per guidelines.
• Participate in periodic training sessions and technical knowledge upgrades as planned by the department.
• Provide feedback from the field regarding customer needs, technical improvements, or machine performance issues.

WORKING CONDITIONS

Full time job

ACADEMIC QUALIFICATIONS

Master / Bachelor / Diploma of Textiles / Electrical / Mechanical / Electronics.

EXPERIENCE

Minimum of 3 Years in the field of Textile Machinery Service or Maintenance Experience in Spinning Mills

DESIRED COMPETENCY & SKILLS

• Good understanding of textile machinery (TFO, winding, spinning preferred)
• Basic electrical/mechanical troubleshooting skills
• Customer-oriented with strong interpersonal and communication skills
• Ability to follow instructions and work independently at customer sites
• Familiar with service documentation practices
• Working knowledge of MS Office and basic ERP or service reporting tools

PHYSICAL REQUIREMENTS

Healthy, well-groomed and willing to take business travel.

Mail ID: [email protected]