Service Engineer

POSITION

Service Engineer

CITY

Mumbai

BRAND

iPlanet Care

About Us Consolidated is a diversified Consumer Electronics, IT Infra and Value Added Services company having the Business Verticals of Retail, Service, B2B and Wellness of Top leading Brands with its significant presence across South India. The company is a valued Apple Partner with a significant presence across South India, under the iPlanet Apple Premium Reseller store format and the Planet Care, Premium Service Provider. Consolidated is an Authorised Partner for Apple products for Enterprise and Education. Also, partnered with top leading brands – Sony, LG, Mia by Tanishq, Linen Club and under the Wellness Business Vertical partnered with Cultfit.

How we imagine you: We imagining you as a highly skilled and experienced technician with a passion for repairing Apple products. Your technical expertise in diagnosing and fixing hardware and software issues for iPhones, iPads, and Macs sets you apart.

What we expect from you: We are looking for a skilled and experienced Service Engineer to join our team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining Apple products, including iPhones, iPads, and Macs. This role requires a strong technical background, exceptional problem-solving skills, and a dedication to delivering high-quality service to ensure customer satisfaction. Responsibilities :

• Installs and tests products to make sure they work correctly.
• Follows installation & operation manuals.
• Responds to service requests and repair products.
• Uses diagnostic tools to determine repair plans.
• Teaches customers how to use their products.
• Escalates issues to managers promptly.
• Knows how to use the necessary tools & equipment’s.
• Maintain service reports after every appointment.
• Collaborates with managers and other service technicians.
• Adheres to safety regulations and industry standards.

Requirements

• Fresher who have completed in Diploma or Bachelor degree in Electricals or Electronics.
• Technical knowledge on Apple products.
• Excellent customer service and communication skills.

What We Offer

• Competitive Salary
• Inclusive culture
• Cross-Functional Collaboration
• Career growth opportunities
• Merit-Based Advancement
• Performance-Based Incentives
• Recognition Programs

If you have the technical expertise and passion for repairing Apple products, we invite you to apply for this role.

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