Service Engineer

Role: E&I Service Engineer

Qualification: B. E / DME (Electrical/Instrumentation)

Department: TBWES Services

Experience: 5 - 10 years

Location: PAN India location

Role & Responsibilities:

1. He shall be Single point contact for the customer in the region.
2. Visiting customer in reactive / warranty / proactive conditions.
3. Complaint handling & resolving issues within the pre-determined timelines for breakdowns / maintenance.
4. Carrying trouble shooting of technical issues / failure analysis / operational issues, etc.
5. Submitting service reports & plan of actions to customer for advance shut down / preventive maintenance planning.
6. Responsible for chargeable visits, invoicing & payment collection in the region.
7. Collecting/ updating / recording data on boiler performance/ availability / overall satisfaction with performance of equipment.
8. Co-ordination with HO & customer on existing equipment & its performance.
9. Generating field data for product improvement.
10. Collecting / updating / recording data of competitors installations in the region.
11. Generating business leads through apt & prompt service.
12. Generate service enquiry & carry out execution for all services activity.
13. Monthly Report generation & MIS

Critical Competencies of the job

• High Customer centricity
• Positive / Proactive thinking
• Product knowledge on AFBC / CFBC/ Travelling grate / Oil & Gas fired boilers, heaters, waste heat recovery boilers, component function, performance parameters and MOC
• Should be highly motivated self-starter and a team player.
• Analytical skills / Failure analysis skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Willingness to travel to client sites as required.