Service Engineer

• Responsible for carrying out service jobs and technical inquiry depending on qualification (remotely and/or on-site)

  • Troubleshooting of Festo products in customer application
  • System installation and/or coordination of system installation
  • Commissioning of systems with Festo products
  • Inspection of Festo products in customer application
  • Maintenance of Festo products in customer application
  • Energy saving services
  • Product repairs
  • Programming services of Festo PLC
  • Optimization/modernization of systems
  • Customer-specific workshops
  • And other services in service catalogue

• Documentation and reporting of service activities

• Respond to customers’ technical inquiries and ensured adherence to the agreed target setting

• Supports Sales Engineer, including site visit, in defining the right price and conditions for a service

• Transferring of expert knowledge to internal and external Festo thru training, application note, demo product or other method

• To perform any ad hoc tasks been assigned by Line Manager from time to time

Qualification & Requirement:

• Bachelor’s degree or higher in Engineering (such as Electrical, Mechatronics, Mechanical, Industrial, Food Engineering, etc.) or related fields.

• At least 3-5 years of Industrial Automation experience necessary.

• Customer service oriented

• Good interpersonal and communication skills

• Good spoken and written in English

• Experience in Control system, PLC programming (Festo, Siemens, Omron, Allan Bradley, and/or Beckhoff), sensors, motor controller, servo motor, and/or remote IO, and

• Knowledge in Compressed air preparation, energy saving, pneumatic actuators, control valves, and/or process valves

Benefits

• IPB/CPB Bonus

• Annual Performance-Based Salary Adjustment