Service Engineer

Responsibilities

Brief Outline of Main Duties

• Install, commission, and provide customer training for Makino CNC milling machines in accordance with company standards and procedures.
• Perform preventive maintenance, troubleshooting, repairs, and machine inspections to ensure maximum machine reliability, efficiency, and performance.
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and CNC control system issues, and implement effective corrective actions.
• Ensure all assigned service activities are carried out safely, efficiently, and completed within the committed response time.
• Build and maintain strong customer relationships by delivering professional technical support and high-quality field service.
• Prepare and submit accurate service reports, maintenance records, and technical documentation in a timely manner.
• Provide technical recommendations to customers regarding machine operation, maintenance, and performance improvement.
• Coordinate with internal departments to ensure prompt resolution of customer issues and effective service delivery.
• Adhere to all company safety policies, procedures, and quality standards while performing field service activities.
• Support emergency breakdown calls and provide after-hours service when required to minimize customer downtime..

---

Requirements

• Range 26-35 years.
• Bachelor's degree in Mechanical or Mechatronics engineering.
• Minimum 4 years of hands-on experience in electrical and mechanical troubleshooting, maintenance, and repair of CNC machining centers.
• Experience in servicing and reparing 5-axis CNC machining and working with Fanac controls are added advantage.
• Good verbal and written communication skills in English with strong customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read and interpret mechanical drawings, electrical schematics, PLC ladder diagrams, hydraulic circuits, and pneumatic circuit
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment, able to manage competing demands, and capable of dealing with frequent changes, delays, or unexpected events.
• Must be willing to travel to customer sites throughout Thailand's major industrial areas and stay in hotels near customer locations when required for extended service assignments.
• Must be willing to work overtime, including Saturdays, Sundays, and public holidays, as required.
• Must possess a personal vehicle for customer visits. Mileage reimbursement will be provided in accordance with the company's travel reimbursement policy for business-related travel.