Service Engineer

The Service Engineer will be responsible for meeting the daily service, calibration, maintenance and repair needs of the customer’s equipment. The individual will establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Job Responsibilities

• Basic troubleshooting, installation, calibration, maintenance and repair on designated equipment.
• Completing Preventative Maintenance/calibration
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Utilising the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts or contract renewals
• Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Qualifications & Requirements

• Candidate should be Electrical /Electronic/ Mechanical trained with qualifications from polytechnics or relevant institutions.
• Possess some basic IT related experience.
• Possess minimum 5 years of relevant working experience. Candidates with more experience will be offered Senior Engineer role.
• Experience in troubleshooting and responding to customer concerns.
• Advantages if have a valid driver’s license 2/3
• Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook