Service Engineer

Role & responsibilities

• Attend to post-sales customer complaints and service requests for electrical and switchgear products.
• Diagnose and troubleshoot electrical faults, product issues, and operational problems.
• Carry out repairing, maintenance, testing, and commissioning of electrical equipment at customer sites.
• Provide on-site technical support and service to customers.
• Travel to customer locations within Uttarakhand, including remote and industrial areas, as required.
• Coordinate with customers to understand technical issues and ensure timely resolution of complaints.
• Conduct inspections and identify the root cause of equipment/product failures.
• Prepare service reports, complaint records, and job completion reports after site visits.
• Coordinate with the technical/OEM team for issues requiring further technical assistance or replacement.
• Maintain professional communication and good customer relationships during service visits.
• Ensure adherence to electrical safety procedures and company service standards.
• Assist in installation, testing, commissioning, and demonstration of products whenever required.

Preferred candidate profile

• Diploma / ITI in Electrical Engineering / Electrical Trade.
• 02 years of experience in electrical maintenance, field service, switchgear, or industrial electrical products. Freshers with relevant technical knowledge may also be considered.
• Good knowledge of electrical wiring, fault finding, troubleshooting, testing, and basic maintenance.
• Basic understanding of MCBs, MCCBs, changeover switches, contactors, starters, panels, and other electrical/switchgear products will be an advantage.
• Ability to diagnose electrical and equipment-related problems and carry out on-site repairs and maintenance.
• Comfortable working at customer sites and travelling anywhere within Uttarakhand as required.
• Should be comfortable with field work and travelling to industrial and remote locations.
• Good communication and interpersonal skills for dealing with customers professionally.
• Should be able to prepare basic service reports and complaint records.
• Ability to work independently and take responsibility for resolving customer complaints.
• Two-wheeler and valid driving license preferred.
• Willingness to learn about new electrical products and technologies.
• Candidates with experience in switchgear, electrical panels, industrial automation, or electrical product servicing will be preferred.
• Only candidates who are genuinely interested in a field-based Sales & Service career and are willing to take responsibility for customer service and travel should apply. Casual or non-serious candidates are requested not to apply.
• The candidate should demonstrate commitment, punctuality, professional conduct, and a willingness to stay and grow with the organization.

Important: This is a field-oriented position and requires regular travel across Uttarakhand. Candidates who are not comfortable with travelling or on-site service work are requested not to apply.