Service Engineer

Position Summary:

Service Engineer is responsible for diagnosing hardware and software issues, troubleshooting problems, do on-site support and providing timely solutions to ensure the smooth operation of computer systems.

Duties and Responsibilities:

Perform installation and deployment of products and solutions sold by Microgenesis. Provide excellent post sales technical support to clients by staying up to date with product knowledge and presentations, certifications and trainings, and teamwork spirit with co-engineers and sales personnel

 - Ensure tools to be used for assembly are in good condition.

• Assemble units of computer.

• Install appropriate operating software-based product, programs and application.

 - Troubleshoot computer problems either hardware or software.

• Perform Burn-In Test on unit to ensure its reliability and quality.

 - Support/assist clients through phone or on-site

• Perform computer service and troubleshooting on site.

• Set – up units of computer either purchased or rented.

• In-charge of onsite service/setup.

Job Type: Full-time

Skills/Abilities

 - Familiar in computer parts

• Basic networking

• Printer installation and basic troubleshooting

 - Good oral and written communication skills

• Good customer relationship skills

• Good interpersonal skills

• Able to work under pressure

• Systematic and organized

• Computer literate

Work Location: In person