Service Engineer

Key Responsibilities

• Independently handle installation and commissioning of medical equipment at customer sites.
• Validate site readiness, including electrical supply, earthing, room layout, and AERB compliance, as per the Installation Readiness Form (IRF).
• Perform system configuration, calibration, testing, and image-quality optimization.
• Troubleshoot breakdowns, including generator faults, exposure failures, image-quality issues, and detector-related problems.
• Diagnose, repair, and replace modules, cables, X-ray tubes, collimators, PCBs, and other system components as required.
• Conduct Preventive Maintenance (PM) visits as per the scheduled plan.
• Provide technical support and resolve customer complaints within defined service timelines.
• Train radiographers, technicians, and customer staff on equipment operation, troubleshooting, and preventive care.
• Prepare and maintain installation, commissioning, PM, service, breakdown, and part-replacement reports and update the CRM regularly.
• Ensure compliance with company procedures, technical standards, safety requirements, and documentation processes.
• Coordinate with the Service, Application, Sales, and Technical teams for smooth customer support and issue resolution.
• Achieve assigned service revenue targets through service contracts, paid services, spare parts, and other service-related activities.
• Maintain strong customer relationships and ensure a high level of customer satisfaction.

Qualification

• ITI in Electrical / Electronics / relevant technical trade eligible.
• Diploma in Electrical / Electronics / Biomedical Engineering or relevant discipline preferred.
• B.Tech / B.E. in Electrical / Electronics / Biomedical Engineering or equivalent – preferred.
• Candidates with relevant experience in medical equipment servicing, particularly X-Ray, C-Arm, DR, or radiology equipment, will be preferred.

Experience

• Freshers and experienced candidates may be considered based on technical qualifications and skill set.
• Relevant experience in medical equipment installation, commissioning, maintenance, and troubleshooting will be an added advantage.

Salary Structure

• Salary Range: 4.00 LPA to 6.00 LPA
• Salary will be decided based on qualification, relevant experience, technical skills, and interview performance.

Preferred Technical Skills

• Knowledge of X-Ray / C-Arm / DR systems and medical imaging equipment.
• Basic understanding of electrical and electronic circuits, generators, detectors, PCBs, and system components.
• Ability to read and understand technical drawings, wiring diagrams, and service manuals.
• Good troubleshooting and problem-solving skills.
• Willingness to travel to customer sites as required.

Other Requirements

• Good communication and customer-handling skills.
• Ability to work independently and as part of a technical team.
• Willingness to travel extensively for installation, commissioning, PM, and breakdown service.
• Strong focus on service quality, timely resolution, documentation, and customer satisfaction.